Shipping policy
Shipping Policy
Thank you for shopping with Urban Essentials.
We are committed to delivering your orders safely and as quickly as possible.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
Delivery Time
Estimated delivery time:
- Metro Cities: 2–3 business days
- Other Cities & Towns: 3–6 business days
- Remote Areas: 5–7 business days
Delivery times are estimates and may vary due to weather, courier delays, or other unforeseen circumstances.
Shipping Charges
- Shipping charges (if applicable) will be displayed during checkout before payment.
- Free shipping may be offered during promotional campaigns or on eligible orders.
Order Tracking
Once your order is shipped, you'll receive a tracking link via SMS or email to monitor your shipment.
Delivery Partners
We work with trusted courier partners to ensure safe and timely delivery across India.
Delivery Delays
While we strive to deliver every order on time, delays may occasionally occur due to:
- Weather conditions
- Public holidays
- Natural disasters
- High order volumes
- Courier operational issues
We appreciate your patience in such situations.
Incorrect Address
Please ensure that your shipping address and contact details are accurate before placing your order.
Urban Essentials is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Damaged or Missing Orders
If your order arrives damaged or if any item is missing, please contact us within 48 hours of delivery.
Email us at:
Include:
- Order Number
- Photos of the package and product
- A brief description of the issue
Contact Us
For any shipping-related questions, contact us at:
Email: support@urbanessential.co.in
Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)